All bookings made for our re-opening are completely flexible! If you have booked our escape rooms and wish to amend your booking slot to another date or time, please get in touch with us by phone (01784 557 540) or email address (firstname.lastname@example.org) with subject “COVID” and we will be happy to transfer your booking.
Please be aware that for a refund, please see our general FAQ’s for more information.
In-line with the latest government advice (24th September 2020), it is a legal requirement to wear a mask inside the building, unless you are under the age of 11 or medically exempt from wearing a face covering.
Please ensure that your mask is suitably fitted; properly covering your mouth and nose to protect staff and future customers.
We are pleased to announce that we have the “We’re Good to Go” award by VisitEngland. This acknowledges that we are keeping in line with government and industry standards for re-opening, including the highest standards of cleaning and social distancing.
For more information on the changes we have made, please download the PDF above.
Every guest that enters the premises will be temperature checked before a briefing by a member of staff. If any person in your group is showing a fever-like temperature of 37.5C or above, you will be asked to leave the premises.
These temperature readings will not be stored.
As part of the “Track and Trace” initiative by the government, we will be using our booking system to check when groups have entered and exited the premises. This will be our contact if necessary.
We have also signed our building to the NHS Covid-19 app, which customers can check-in through a QR code to the premises. We strongly advise that customers download this on mobile devices.
All information kept on record is done so in-line with GDPR and other data regulations.
Escape rooms can be done with up to 6 people from any household from recent government advice on the “rule of six” ruling.
Please arrive exactly 15 minutes before your booking. We have adapted our slots to ensure that there will only be one group in a room at any given time. This also allows us to deep clean the rooms for your safety.
If you are showing any symptoms of the virus, including a dry cough or temperature, please do not attend your booking and give us a call on 01784 557540 as soon as you can.
If you have anymore questions, please do not hesitate to contact us by:
- Phone – 01784 557540
- Email – email@example.com with the subject title “COVID”
And we will get back to you as soon as we can.