This depends on the tier we’re in at the time.
If Tier’s 1 and 2
In line with the lifting of government lockdown. We are pleased to be opening on Friday 4th December 2020.
If Tier’s 3 and 4
As XScream Escapes is in the location of tier 3/4, we are unfortunately unable to open to comply with Government guidelines. Please see our social media pages for further updates.
Bookings made are fully flexible and can be done online; or by phone or email.
Please be aware that charges may apply in certain circumstances to amend a booking on short notice. If there are extenuating circumstances to reschedule with short notice, please call us as soon as possible.
In-line with the latest government advice (24th September 2020), it is a legal requirement to wear a mask inside the building, unless you are under the age of 11 or medically exempt from wearing a face covering.
Please ensure that your mask is suitably fitted; properly covering your mouth and nose to protect staff and future customers.
We are pleased to announce that we have the “We’re Good to Go” award by VisitEngland. This acknowledges that we are keeping in line with government and industry standards for re-opening, including the highest standards of cleaning and social distancing.
For more information on the changes we have made, please download the PDF above.
Every guest that enters the premises will be temperature checked before a briefing by a member of staff. If any person in your group is showing a fever-like temperature of 37.5C or above, you will be asked to leave the premises.
These temperature readings will not be stored.
As part of the “Track and Trace” initiative by the government, we will be using our booking system to check when groups have entered and exited the premises. This will be our contact if necessary.
We have also signed our building to the NHS Covid-19 app, which customers can check-in through a QR code to the premises. We strongly advise that customers download this on mobile devices.
All information kept on record is done so in-line with GDPR and other data regulations.
As government advice changes, we must immediately adapt accordingly.
XScream recommends that you check the current restrictions before making a booking. If you are booking more than 2 weeks in advance, we suggest bookings for households and social bubbles only.
Please arrive exactly 15 minutes before your booking. We have adapted our slots to ensure that there will only be one group in a room at any given time. This also allows us to deep clean the rooms for your safety.
If you are showing any symptoms of the virus, including a dry cough or temperature, please do not attend your booking and give us a call on 01784 557540 as soon as you can.
If you have anymore questions, please do not hesitate to contact us by:
And we will get back to you as soon as we can.
