Coronavirus FAQs

In line with stage 4 of the roadmap, from 19th July we began accepting all bookings including larger corporate events.

Bookings made are fully flexible and can be done online; or by phone or email.

Please be aware that charges may apply in certain circumstances to amend a booking on short notice. If there are extenuating circumstances to reschedule with short notice, please call us as soon as possible.

In line with stage 4 of the roadmap, masks are not now compulsory for guests or staff; however, feel free to wear one throughout the building or escape room if you wish.

As an extra measure, we are using air purification units that help clear bacteria in the air.

We are pleased to announce that we have the “We’re Good to Go” award by VisitEngland. This acknowledges that we are keeping in line with government and industry standards for re-opening, including the highest standards of cleaning and social distancing.

For more information on the changes we have made, please download the PDF above.

Every guest that enters the premises will be temperature checked before a briefing by a member of staff. If any person in your group is showing a fever-like temperature of 37.5C or above, you will be asked to leave the premises.

These temperature readings will not be stored.

As part of the “Track and Trace” initiative by the government, we will be using our booking system to check when groups have entered and exited the premises. This will be our contact if necessary.

We have also signed our building to the NHS Covid-19 app, which customers can check-in through a QR code to the premises. We strongly advise that customers download this on mobile devices.

All information kept on record is done so in-line with GDPR and other data regulations.

Please arrive exactly 15 minutes before your booking. We have adapted our slots to ensure that there will only be one group in a room at any given time. This also allows us to deep clean the rooms for your safety.

If you are showing any symptoms of the virus, including a dry cough or temperature, please do not attend your booking and give us a call on 01784 557540 as soon as you can.

If you have anymore questions, please do not hesitate to contact us by:

• Phone – 01784 557540
• Email – info@xscream-escapes.com with the subject title “COVID”

And we will get back to you as soon as we can.