Frequently Asked Questions

What are escape rooms?
Are there any age restrictions?
Can I cancel my booking?
What time do we need to arrive?
Do you offer Corporate Team Building events?
Do you do children's parties?
What is your Privacy Policy?
Are these rooms suitable for people with epilepsy?
Is the game room accessible for people with mobility issues?
Can I take photographs or film the event?
Can I read any reviews for Escape from the Room?
Where are you located?
What are escape rooms?

A fun and exciting leisure craze, that gives participants a great sense of achievement when they successfully work together to solve the clues and puzzles that lead to their escape from the locked room.

Are there any age restrictions?

Our attractions are for a universal audience, with a minimum age of 12. It is also recommended that groups of younger people have at least one adult in their group to assist with puzzles and to be responsible for the group.

Can I cancel my booking?

Once a booking has been confirmed, it cannot be cancelled. However, we can reschedule a game for another time if we receive at least 7 days’ notice.

What time do we need to arrive?

Please arrive at least 15 minutes before your slot to allow for a debrief. Each game takes 1 hour to complete, so please try to be on time so that you have the maximum amount of time to complete the game. If you miss your booking, we cannot offer you an alternative slot or a refund.

Do you offer Corporate Team Building events?

Yes, our rooms are perfect for team building exercises. Please email us at info@xscream-escapes.com.

Do you do children's parties?

Yes, please note for parties under the age of 15 there must be an adult present in the room (if non participating, the adult will not be included in the group size or cost). Please note, the minimum age to take part in our rooms is 12.

What is your Privacy Policy?

We may store your details for customer service or marketing purposes, please see our Privacy Policy to find out more.

All our booking records are maintained by Bookify, our booking agent. Please click on the following links to view their Terms of Service and Website Privacy Policy.

Are these rooms suitable for people with epilepsy?

In one of our rooms, we have a flickering light. However, both Bedlam and Corpsewood Killer should be fine for people who have epilepsy. Please consult with a member of staff, you can find our contact details on the homepage.

Is the game room accessible for people with mobility issues?

Unfortunately, no, we cannot accommodate wheelchairs.

Can I take photographs or film the event?

No, cameras and video recorders are not permitted as it would potentially reveal the game to others yet to take part and would spoil it for them. We would ask that you do not reveal any of the clues, puzzles or solutions to anyone.

Can I read any reviews for Escape from the Room?

Yes, we have some great reviews from bloggers and on TripAdvisor. Please click the links. Being new to Escape Rooms, we’d really appreciate it if you could write a review once you have visited us.

Where are you located?

Our address is XScream Escapes, Enterprise House, Ashford Road, Ashford, TW15 1XG.

Menu