Terms and Conditions

These Terms and Conditions and any contracts and agreements concluded incorporating them are governed by UK law and as such all disputes arising in relation to or as a result of these shall be submitted to the exclusive jurisdiction of the UK courts. Statutory rights of visitors of the website as well as customers of Xscream escapes LTD are not affected.


1.1. The website www.xscream-escapes.comis owned and operated by Xscream escapes LTD. All rights reserved to amend these Terms and Conditions in full or in parts including contents of the website referred to herein above any time without prior notice.

1.2. Visitors to this website are kindly required to read carefully these Terms and Conditions as these apply to the use of the website.

1.3. Xscream escapes LTD is committed to keeping all information on its website and in all customer focussed communication accurate and up-to-date.

1.4. The intended use of the website is non-commercial, and as such, visitors are not allowed neither to alter, change, modify, copy, distribute, transmit, display, perform, reproduce, publish any of its content, nor to license, create derivative works from, transfer or sell any information obtained from this website, without the written consent of the company.

1.5. Visitors to the website may not link to or use all or any part of the website for any purpose which is deemed to be fraudulent, unlawful, defamatory, harmful, obscene or by any laws and social norms objectionable.

1.6. Visitors of this website are warned that the Internet is not fully secure. The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

1.7. The trade marks, images and logos displayed on the website are the property of Xscream escapes LTD. Visitors of the website are not permitted to use any of these images, trade marks and logos without prior written permission of Xscream escapes LTD. Any such use may constitute an infringement of the relevant proprietor’s rights.

1.8. The website may contain hyperlinks to third party websites. The operation of those websites is out of Xscream escapes LTD’s control and as such it accepts no liability for any damage arising out of any use of those websites.


2.1. Xscream escapes LTD may collect, store and use customer data solely for its own analytical and business development purposes. It will, therefore not disclose any of these data to any 3rd parties in full or in part. Xscream escapes LTD is dedicated to ensure that the privacy of personal information is protected in accordance with the Data Protection Act 1998.

2.2. Customers of Xscream escapes LTD’s games may not disclose any details of the games directly or indirectly to the public.

2.3. It is strictly prohibited to take any recordings on the premises of Xscream escapes LTD including but not limited to the games. This includes image, voice and sound recordings by mobile phones, tablets, computers, portable recording devices (video and/or audio) and cameras. Any such recording will result in immediate conclusion of the game and customers attempting to make such recordings will be asked to leave the premises. In any such cases fees paid by the customer would be forfeited and the paid service will be considered as duly delivered.

2.4. Photos of each team will be taken during and at the end of the game.

2.5. Photos of each teams will be stored on our server linked to the booking.

2.6. By agreeing to these terms and conditions you are accepting that permission is granted for Xscream escapes LTD to use any photographs taken during and after your game on our social media sites and website. If you do not agree to such materials to be used in this manner it is your responsibility to notify us accordingly during your booking.


3.1. Our service is a live team entertainment event, which is organised only on our premises in office settings.

3.2. Our games, storyboards, scenery and structures form intellectual property of Xscream escapes LTD. Copying, replication, publishing in any details may only be carried out with prior written consent of Xscream escapes LTD.

3.3. Our prices, as well as other appropriate and important information, such as age restrictions, warnings and recommendations about the games are published on our website.


4.1. The only language available for the conclusion of a contract online is English.

4.2. Only person(s) who are at least 18 years of age are permitted to book a game.

4.3. Any purchase on the website is valid only when processed by Xscream escapes LTD.

4.4. The booking process is concluded when payment is confirmed. You shall receive a confirmation once your booking is processed.

4.5. Customers are responsible for entering the required details correctly when processing the booking online.

4.6. Booking is confirmed only when payment is confirmed. Until such confirmation the booking is conditional only i.e. in absence of payment the booking request gets refused.

4.7. Booking confirmation is sent to the email address the customer who performed the booking has entered onto the online form.

4.8. This is a live event game, and once the booking is confirmed, we cannot accept any cancellations, reschedules or give any refunds.

4.9. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.

4.10. A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.

4.11. By accepting these terms and conditions the buyer confirms that he/she has authorisation to accept terms and conditions for all players in his/her party.


5.1. Xscream escapes LTD reserves the rights to unilaterally define any age restrictions for any of its games. These restorations will be defined based on the larger context of the storyboard, the nature and content of the story of the given room, the special effects (if any) applied in the room, the installations and the tools and equipment used in the Room.

5.2. Any gaming teams entering the premises of Xscream escapes LTD must have at least one adult member. The adult member referred to herein assumes responsibility for self-conduct of all other team members under 18 years of age. Children under 10 years of age are not permitted.

5.3. As our Rooms are operated with wi-fi linked and remotely operated technical equipment including but not limited to IP cameras, walkie talkies, customers with specific medical devices such as pacemakers, and any other technical implants are required to seek medical advice about any potential risks it might represent to them, before participating in any of our games. Xscream escapes LTD assumes no liability for such risks.

5.4. Customers will participate in any of our games entirely on their own accord and sole discretion, assuming all inherent risks and accountability of such a decision. Xscream escapes LTD assumes no liability whatsoever for any (personal or equipment) damages or injuries caused by game room misuse or not following the rules described before the game.


6.1. Customers under the influence of alcohol, drugs or any other substances that hinder sound judgement will be denied of gaming, or even entry to our premises.

6.2. Displaying inappropriate, rude, indecent or intolerable behaviours by customers may result in suspending, or ending the game in its course by Xscream escapes LTD Staff. In any such events the game will be deemed properly finished, and as such, no refund or any other form of compensation is due.

6.3. Each customer will be duly informed and instructed about the rules of the game, with special attention to do’s and don’ts specific to the room they are about to enter. Non-adherence to these instructions will result in suspending or ending the game in its course by the Game Moderator. In any such events the game will be deemed properly finished, and as such, no refund or any other form of compensation is due.

6.4. Customers agree to reimburse Xscream escapes LTD for any damages to any objects and installations, resulting from their misbehaviour whether wilful or out of negligence. Xscream escapes LTD therefore is entitled to present claim to the customer for reimbursement for the costs incurred as a result of such behaviour.

6.5. Drinks and food may not be brought into the game rooms.

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